SAM GALLOWAY MAZDA in Mount Laurel, New Jersey - Galloway Mazda changed their pricing when we came to buy.
Horrible, horrible customer service and sales! I would say borderline unethical! I will NEVER do business with them, nor recommend them! These guys were just awful! We stopped in on a Friday evening, found the car we liked and were given an "out the door" price. It was a bit higher than our pre-approved financing, so on Monday I printed out the car information off the internet (which showed the exact price that had been discussed on Friday evening) to show my bank and we had our financing adjusted to cover the price given to us on Friday evening. We were back at the dealer Monday afternoon, draft in hand, ready to drive home our new car. They didn't have any of the worksheet info that we had spent 2 hours completing on Friday, nor would they honor the pricing and terms that we had been given. The price of the car had jumped UP almost $500 between 7am and 3pm! When I asked them about this and requested that we proceed with the "out the door" price we had been given on Friday, the manager (the same manager who had worked the numbers on Friday) came over to us and said, "I don't know how we worked the numbers on Friday, but these are the numbers, period." The new numbers were almost $700 more than the numbers on Friday!! I could not believe it! We said, "No thanks" and walked out the door. After getting in our car, I could see in the dealership and saw the manager making faces and laughing. I cannot believe the total lack of professionalism and courtesy of this dealership. Not once did they try to make the sale. I have never been treated so poorly by any dealership. Horrible! Horrible! Horrible!
SAM GALLOWAY MAZDA in Fort Myers, Florida - Horrible sales staff and customer service!
I tried to buy a Mazda 3 from the internet sales manager. What a joke. Magically, the cheap priced new car they offer is in the shop for detailing and it cannot be shown to a customer. What new car needs detailed? They only wanted me to buy a more expensive model. I was greeted by rude salesman and the internet manager was not much better. Thankfully I did not buy their car as I have heard nothing but bad things about their service department! After that I got a letter in the mail telling me someone from the dealership would call me to follow up and ask about my experience at the dealership. Its too bad here SW Florida we have so few choices when it comes to a choice of car dealers. And if you buy a car out of the area, you are still stuck with taking your car back to the bad dealreships for warranty work because the others are too far away.
SAM GALLOWAY MAZDA in Fort Myers, Florida - Sam Galloway Ford, Mazda & Lincoln-Mercury
I purchased my 2007 CX-9 Grand Touring edition in March 2007 from Scanlon Mazda (Fort Myers, FL) and had previously purchased a 2003 Mazda 6 from them. The service was top notch, probably in part due to their sister Lexus dealership and the spill over effect to their service advisors. I recently had my CX-9 into Sam Galloway Ford for warranty work and here is a recount of my first impression (NOT GOOD); I arrived at 7:30am (Service Department supposedly opens at 7:00am) and nobody was around and I mean nobody. I went looking for somebody and found an employee who said he would find an advisor. At about 8am, I finally met someone and described the problem (did I mention that the advisor seem to had a late night). He said that it should be an easy fix and somebody would call me when its ready. No calls by 2pm (Service Department closed at 4PM) so I called the dealership and was switched around three times before being told that the car was ready but since the tech was on break that he needed to confirm the vehicle was indeed ready. Fast forward to 3pm, so I called back and was again switched around before finally speaking with Victor (I won't get into who Victor is but if you search around this site enough, Victor has quit the following, but not the good kind). Yes, the vehicle was ready. Here is the good part, when I went into pick up the vehicle, the cashier was all smiles and friendly when she asked for $29.13. I, with a smile and firm voice asked $29.13 for what. "Oh, we changed your oil for you" I replied, "thats nice, glad you did it for FREE", of course she didn't get the humor in my joke. So between a few words describing my first impression of the dealership, I asked to speak with my service advisor, who subsequently had gone home sick (remeber the late night mentioned earlier). So Victor pops up and says to not charge me for the oil change (but I got the feeling that it was in part due to the 25 customers standing behind me waiting to pick up their cars. The moral of the story is if you don't like Sam Galloway's operation, at least on the Mazda side, then call Mazda North America at 1-800-222-5500 and tell them about your experience. Be sure to mention that Galloway Ford recently purchased the Mazda dealership from Scanlon. All dealerships must maintain a certain level of service or jeopardize their status with the automaker. Remember its a business that needs customers, so try Naples Mazda or Palm Mazda in Punta Gorda.
SAM GALLOWAY MAZDA REALLY GAVE IT TO ME
SAM GALLOWAY MAZDA(FORD, LINCON, MERC) SERVICE DEPARTMENT IS SOOOOOO BAD. DON'T BOTHER SETTING UP AN APPOINTMENT. THEY SAY CALL TO MAKE YOUR APPOINTMENT, YEAH RIGHT, WHEN I GET THERE THEY TELL ME MY APPOINTMENT WAS TO SEE THE ADVISOR(WHO WAS RUDE) NOT TO GET MY CAR IN THE SHOP. MY CAR WAS THERE FOR 2 WEEKS & THEY WOULD NOT GIVE ME A LOANER OR RENTAL CAR. "I" HAD TO KEEP CALLING THEM FOR UPDATES ON MY OWN CAR. NO COMMUNICATION @ ALL!! FINALLY AFTER 2 WEEKS & A $800 RENTAL CAR BILL I GOT MY CAR. I GOT IN IT & DROVE 2 BLOCKS & THE CHECK ENGINE LIGHT CAME BACK ON & THE CAR STALLED AGAIN. "WHAT" OMG. SO I WALK BACK TO SEE STEVE (RUDE) KRIEGER THE SERVICE MANAGER. HE WAS SO RUDE TO ME & REFUSED TO GET MY CAR RIGHT BACK IN THE SHOP. NEEDLESS TO SAY I TOOK MY CAR TO ANOTHER SMALLER SHOP. WELL IT WAS A VACCUM HOSE LOOSE & 1 HOUR AN $90.00 LATER I'M BACK ON THE ROAD. SGF TOOK 2 WEEKS FOR THAT & DIDN'T EVEN FIX IT. WOW. MAYBE IF THEY TOOK CARE OF ME & MY NEEDS & IF THEY WERE TO FIRE THAT SERVICE MANAGER STEVE I WOULD GO BACK. IF YOU READ THIS MESSAGE TELL EVERYONE YOU KNOW ABOUT HOW TERRIBLE SAM GALLOWAY MAZDA IS FOR ME PLEASE.
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